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    no tipping required

    Houston's busiest Chick-fil-A flies solo with new driveless delivery

    Ken Hoffman
    Jun 28, 2024 | 11:00 am

    Next time you order “curbside delivery” from the Chick-fil-A on Kirby Drive and the Southwest Freeway, one of the top performing Chick-fil-A’s in the country, don’t be surprised if your Spicy Chicken Sandwich and waffle fries are delivered by a driverless three-wheeled electric vehicle that looks like a cross between a Big Wheels kiddie car and the Mars Rover.

    Chick-fil-A Faction driveless delivery

    Courtesy of Faction

    The Kirby location currently has two Faction vehicles.

    It’s a first in Houston. Chick-fil-A has partnered with Faction, a California-based company that develops autonomous (driverless) fleets. Earlier this week I met with Ain McKendrick, the founder and CEO of Faction, who explained how Chick-fil-A’s futuristic curbside delivery system works.

    The key word is curbside. Unlike popular food deliverers like DoorDash and UberEats, Faction’s robotic vehicles don’t involve a human driver who will bring the food to your door, with the expectation of receiving a tip.

    When a Faction vehicle delivers your food, you will get a text that the vehicle has arrived, and you’ll walk to the curb and pick up your food from the car that’s parked in front of your house. Throw some clothes on, please. The neighbors may see you.

    When you order from the Kirby/Southwest Chick-fil-A on the Chick-fil-A app, and click on delivery, you’ll be given a choice of how you want your food brought to your house. You can still request DoorDash or another service. If you choose “curbside delivery,” watch for a Faction vehicle pulling up in front of your house. You’ll pop open the storage door, open the separate boxes that keep your sandwiches and fries toasty and your soft drinks cold, and run back into your house to dig in.

    Right now, the Kirby/Southwest Freeway Chick-fil-A is using two Faction vehicles to supplement the regular delivery cars during crush time. Faction promises (they couch the claim by saying “estimates”) you’ll get your food within 30 minutes. Currently human “supervisors” are doing ride-alongs while the vehicles are mapping out the restaurant’s four-mile delivery area. Faction follows its vehicles’ progress on a video board at home base making sure each delivery goes right.

    The electric vehicles are licensed and insured and can do 75 miles-per-hour on highways. But because of Houston’s notorious traffic, Faction has programmed the vehicles to stay on surface streets and below the speed limit. That’s how I get around, too. I got tired of that inexplicable traffic jam on the Southwest Freeway when it bends toward downtown.

    McKendrick said the driverless vehicles will have memorized Houston streets well enough by August to operate without human supervisors.

    Will customers be OK with their Chick-fil-A food delivered by driverless vehicles? So far it’s not a problem. In fact, McKendrick said some customers wait outside with their phone cameras ready so they can share photos of the delivery. Sharing their waffle fries is a different story.

    I’m a skeptic when it comes to electric and driverless vehicles. I asked McKendrick …

    What happens if a dog runs in front of a Faction vehicle? He said it will automatically stop for the pooch.

    What if there’s a children’s birthday party on my block and there’s no parking space in front of my house? He said the vehicle will pull to the side and flash warning lights until the customer picks up their food.

    So what’s in it for Chick-fil-A to partner with Faction? Kirby/Southwest Freeway Chick-fil-A owner Jesse Chaluh said it’s a more efficient way of offering delivery service to his customers. He thinks that his restaurant eventually will require five or more Faction vehicles to handle the demand.

    While each vehicle currently delivers one order to one customer per run, eventually the technology will improve where each vehicle will be able to make several deliveries with each foray onto the streets of Houston.

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    CultureMap Staff
    Nov 22, 2025 | 11:00 am
    Lankford Grocery exterior
    Courtesy of Lankford's
    Lankford's will expand its original location with a new coffee and wine bar.

    Editor's note: It's time to catch up on the top Houston news of the week, starting with a burger opening and service switcheroo. Plus, where to gobble up Thanksgiving-inspired sandwiches. Get the details on our most popular stories below, then visit this guide to plan your weekend.

    1. Historic Houston burger joint serves up new Woodlands location. Grim Burgers and tater tots are coming to The Woodlands. Lankford’s, the beloved Houston burger joint with locations in Midtown and Bellaire, will arrive in The Woodlands next year.

    2. Street food-inspired Houston restaurant swaps counter service for servers. A globally-inspired Houston restaurant has made a big change to its service model. Traveler’s Cart switched from counter service to full service as of November 17.

    3. 12 Houston barbecue joints profiled in Texas author's beautiful new book. Austin-based food and travel writer Veronica Meewes has released a 512-page book, Texas BBQ: The Art of Low and Slow, covering the who's who in Texas 'cue.

    Texas BBQ: The Art of Low and Slow This hefty book highlights the historical connections that make Texas Barbecue so interconnected. Photo by Brianna Caleri

    4. Veteran Houston chefs fire up new pizzas at Rice Village cocktail bar. One of Houston’s foremost pizza experts is once again slinging pies. Lee’s, the companion cocktail bar to Rice Village restaurant Milton’s, is now serving pizzas created by chef Seth Siegel-Gardner.

    5. 8 Houston restaurants serving comforting Thanksgiving sandwiches. These Houston restaurants understand that sometimes all anyone wants are the flavors of Turkey Day sandwiched between two slices of bread.

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