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    No More Ads

    Saint Arnold founder Brock Wagner spills his beer (secrets)

    Caroline Gallay
    Jan 23, 2011 | 1:58 pm
    • Brock Wagner, founder of Saint Arnold Brewing Company
    • Variety of Saint Arnold beers
    • Saint Arnold Brewing Company
      Courtesy Photo

    With enough Saturday brewery visits to stock my entire cabinet with Saint Arnold's pint glasses, I thought I knew everything there was to know about our little downtown brewery. I certainly didn't need Forbes magazine writer Christopher Helman to tell me that Houston's Saint Arnold Brewing Company is the best microbrewery in Texas, but a recent Q&A with Rice graduate and Saint Arnold founder Brock Wagner taught me more than expected.

    Here are some highlights about how Wagner brought the brand from Northwest Houston to Lyons Avenue and whether he intends to keep it in Texas:

    On marketing:

    Saint Arnold's doesn't advertise, although Wagner admits they did one radio ad back in 1998 — it was an abject failure. "It boosted sales .0001%. It would have been more productive to burn a pile of 50,000 $1 bills."

    Instead, Wagner says that building a fan base for craft beer is all about giving customers the opportunity to discover it and feel like they found it themselves. He credit's Saint Arnold's weekly open houses with fostering this kind of community, and says an added perk is his customers' habit of bringing stacks of cardboard six-pack holders for the company to re-use.

    "Each one saves a quarter. Bring 200,000 and I’ll give you the official Saint Arnold’s 1957 Bentley," Wagner says. Oh, and they also 'twitface.' "

    On the new brewery:

    Wagner chose the site of the new brewery on Lyon's Avenue just outside of downtown in large part for its visibility. One hundred investors each put up an average of $25,000 in exchange for 30 percent of the company, with an interest rate of 4.17 percent over 20 years.

    On slowing down:

    Saint Arnold's production grew 13 percent in 2009, while production growth for 2010 is closer to 50 percent. But Wagner isn't popping champagne (he's a beer lover, anyway), instead, he says "I prefer to grow in the 15 percent to 25 percent range. Uncontrolled rapid growth is difficult to manage and can be catastrophic if not done well."

    On ambition:

    Wagner says he's too happy brewing beer, a passion of his since college, to think about selling or stretching his market too far. "No. I’m happy to stay in Texas. And maybe Louisiana. I’ve turned down offers to buy the company. If I sold I’d just have to figure out something else to do. I love running a brewery."

    Forbes asks loyal Saint Arnold drinkers to leave a comment explaining just what makes the beer so great. Let them know, and give a shout-out to other Texas brands you'd like to see get some recognition.

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    service switcheroo

    Street food-inspired Houston restaurant swaps counter service for servers

    Eric Sandler
    Nov 14, 2025 | 10:14 am
    Traveler's Cart food spread
    Photo by Andrew Hemingway
    Traveler's Cart is add new dishes to its menu, including steak frites and chicken parm.

    A globally-inspired Houston restaurant is making a big change to its service model. Traveler’s Cart will switch from counter service to full service beginning this Monday, November 17.

    When owners Thy and Matthew Mitchell opened Traveler’s Cart last year as a more casual sister concept to Traveler’s Table, their globally-inspired Montrose restaurant, they decided counter service would match the restaurant’s street food-inspired menu and lower price point. With a year of experience, they’ve decided full service — where diners sit down and order from a server — will improve the customer experience in a number of ways.

    First, they noticed that some of their online reviews go to great lengths to explain the ordering process. Moving to traditional table service will elimination that confusion.

    “We want to be like a great brasserie or izakaya where people come and enjoy food and drinks at a reasonable price,” Matthew Mitchell tells CultureMap. “There’s a lack of intuitiveness about the process right now. Almost a year in, we’re still having to explain where you go and how you order. That tells you we probably missed the mark.”

    He also recognizes that the inherent uncertainty of counter service — people are concerned about how long they’ll have to wait to order and whether a table will be available once they do — limits the restaurant’s appeal as a date night option or for larger groups who want the certainty of having a place to sit.

    Even though the restaurant has been a financial success, according to Mitchell, he thinks Traveler’s Cart is missing out on revenue with its counter service model. “I think people order less at the counter. You may not order a cocktail, and you certainly won’t get back up and order more drinks,” he says.

    Switching to full service will also help the restaurant’s perceived value. With entrees mostly priced between $15 and $25, the restaurant may feel expensive relative to other fast casual restaurants. Once servers are added, Mitchell thinks diners will appreciate the value, particularly since its prices are about half of sister concept Traveler’s Table.

    “I feel like the food quality is outstanding for the price, but when it crosses that $20 or $30 threshold, people perceive it as pricey,” he says.

    Traveler’s Cart has other ways to enhance the value of its offering, such as its $18, three-course lunch that includes iced tea or a fountain drink. Happy hour, available Monday through Friday from 3-6 pm, includes $8 cocktails, $3 drafts, $8 small plates, and more.

    Along with the new service model, Travelers Cart is updating its menu with a number of new dishes. They include Thai chili queso, Baja shrimp tacos, salmon donburi bowl, chicken parmesan, and steak frites. The cocktail menu has also been refreshed with a Mexican espresso martini and a Tuk Tuk Old Fashioned, named for the vehicle that now sits in front of the restaurant’s entrance.

    Recently recognized by the Texas Restaurant Association as Restaurateurs of the Year for the Houston region, the Mitchells hope that these changes will lead to even more success. With the service style refined and the menu dialed in, they’re already looking for another location.





    Traveler's Cart food spread

    Photo by Andrew Hemingway

    Traveler's Cart is add new dishes to its menu, including steak frites and chicken parm.

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    news/restaurants-bars

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