Houston's William P. Hobby Airport has already landed a coveted 5-star rating this year from travel industry leader Skytrax — the first airport in Texas, the U.S., and North America to do so.
Now, the growing Hobby has scored a high rank in yet another prestigious ranking. Hobby ranks No. 2 in Texas in the large-airport category of J.D. Powers’ 2022 North America Airport Satisfaction Study. With a score of 803 on a 1,000-point scale, Hobby comes in only behind Dallas' Love Field among the six Texas airports included in the study.
Nationally, Hobby comes in at No. 8 in the U.S.
Meanwhile, George Bush Intercontinental Airport lands at No. 6 in Texas and No. 16 among mega airports, with a score of 758. This comes as Bush was ranked as one of the best airports in the world in March.
As for the study, Hobby is preceded on the large-airport list by the aforementioned Love Field, Tampa International Airport in Florida (846), and John Wayne Airport in Orange County, California (826).
The J.D. Power study measures overall traveler satisfaction with mega, large, and midsize North American airports by examining six factors: terminal facilities; airport arrivals and departures; baggage claim; security check; check-in and baggage check; and food, beverage, and retail.
The study is based on survey responses from 26,529 U.S. and Canadian residents who had traveled through at least one U.S. or Canadian airport in the previous 30 days.Dallas Love Field flies to the top of a new ranking of the best major airports in Texas.
Here’s how the four other Texas airports fared in the J.D. Power study:
- William P. Hobby Airport, No. 2 in Texas and No. 8 among large airports (score of 803)
- San Antonio International Airport, No. 3 in Texas and No. 9 among large airports (score of 802)
- Austin-Bergstrom International Airport, No. 4 in Texas and No. 15 among large airports (score of 785)
- George Bush Intercontinental Airport, No. 6 in Texas and No. 16 among mega airports (score of 758)
J.D. Power says overall satisfaction with North American airports fell 25 points to 777 in the new study.
“The combination of pent-up demand for air travel, the nationwide labor shortage, and steadily rising prices on everything from jet fuel to a bottle of water have created a scenario in which airports are extremely crowded and passengers are increasingly frustrated — and it is likely to continue through 2023,” says Michael Taylor, travel intelligence lead at J.D. Power.