Displeased to serve you
Imagine you’re at a restaurant and the server rolls her eyes because you don’t like ice in your water. What a pansy you are. First, you order a chocolate milkshake, but on second thought, you’d like vanilla. You apologetically ask her to change it on the ticket and she threatens to spit in it. On your way out, you tip her 20 percent and leave a review: “5 stars. Rudest service I’ve ever had.”
Karen’s Diner provides the worst service for the best experience, at least according to cheeky clientele who appreciate the campy comedy of a long-suffering server who just can’t smile through it anymore. The Australian restaurant concept exploded in popularity in the last few months, largely from viral videos of funny quips and embarrassed customers (who are usually in on the gag).
Part subversion of the sweet neighborhood waitress trope and part revenge fantasy for off-duty service industry people who find relief in watching other servers speak their minds, this is an exercise in improv comedy wrapped up in a classic diner meal. There are now 14 locations in the United States according to the restaurant’s locations page, including one that has quietly popped up online in Austin.
There is very little information about this location in particular, but there is an active listing on Hidden, which allows users to sign up for a waitlist and eventually gives access to the restaurant’s secret location. As of January 24, Hidden told CultureMap via email that it does not know the opening date.
Although the diner could rest on the laurels of its terrible attitude, reviewers seem to agree, the food is also good. The menu lists 14 burgers, including some traditional cheeseburgers, luxe twists, chicken burgers, and a few meatless options, in addition to other diner snacks like wings, floats, and fries. Prices may give visitors something to complain about (the burgers range from $16-28), but the price keeps the most creative instigators on staff.
Kids under 14 must be accompanied by a parent or guardian for lunch, while dinner’s raunchiness raises the accompanied age to 16. In general, the chain encourages minors to attend earlier in the day. Any actual Karens may show their ID for a free drink.