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    Foodie News

    Small restaurants to get big beer and wine power: How Justin Vann will change Houston's food scene

    Darla Guillen
    May 21, 2013 | 10:01 am

    It’s not often that a group of women will welcome an overalls-clad man holding a machete-looking saber into a small, private gathering at night. But that’s just what we did when esteemed sommelier Justin Vann walked into a ladies night at Blacksmith and proceeded to do what any man possessing his skill set would have done: He impressed the girls by sabering a bottle of champagne.

    Although it was a memorable introduction, I only saw traces of that colorful character when I interviewed Vann recently. Slumped in his chair after an impossibly long day, he took a break from the non-stop grind of launching his wine consulting business, Public Service Announcement (PSA) to answer a few questions.

    “We’re looking for those restaurants that want to tighten up their wine game and have a more focused beer program but can’t necessarily afford it."

    And there have been plenty of questions and much speculation about his sudden (and completely amicable) departure from the ultra-hot restaurant Oxheart. Vann left his post there to team up with childhood friend and business partner Clayton Pierce to start PSA. Pierce will help Vann put together educational videos that will answer the public’s questions on anything drink related — making the wine and craft beer cultures more accessible.

    The concept stemmed from their grade school hobby of making videos and conducting science-driven projects. (Pierce once made an automatic homebrewing machine for a neighbor.)

    “We weren’t really popular [in school], but we were involved in a lot of activities, worked on video projects and were on multiple robotics teams in high school,” Vann says, pausing to laugh. “Now I’m exposing how nerdy my high school situation was.”

    The wine consulting videos will be featured on the duo's website, and their YouTube channel already has a video up. The pair will also work closely with a collection of small, family-owned establishments to help them craft wine lists that are appropriate for their cuisine and customers.

    PSA's first client is a business with which some local food and drink connoisseurs are familiar, The D & Q Beer Station on Richmond. Unassuming and rough around the edges, this small business is popular for its impressive beer selection. Owners Vivian and Brandon Nguyen have already established credibility with beer nerds, and Vann will help them expand into the wine market, suggesting options they might not have considered. The D & Q is precisely the kind of business they are seeking out for the company’s client list.

    “[They] are a great example of the kind of people we want to work with because they have a family run operation that’s very small, independent and has character,” Vann says.

    The rest of the client list will be released in stages, as they complete custom-tailored menus for each bar, restaurant or shop. In the meantime “sweet code names” are assigned to mystery clients on PSA’s site, like Valhalla Quattro and Cascade Poseidon. Vann won’t yet reveal who they are yet but promises that they will be smaller places that focus on good food. Vann says that most larger establishments typically have an in-house wine consultant or agency in place, and he is approaching a different clientele.

    “We’re looking for those restaurants that want to tighten up their wine game and have a more focused beer program but can’t necessarily afford it,” Vann says.

    The unorthodox clientele he hopes to amass agrees with his branding. The bullhorn logo captures Vann’s shout-out-loud, “just drink what you like” approach to wine. He’s a guy who will sing an aria of wine facts before describing a bottle as “kill-people-for-it good.”

    “I have a very specific style of talking about wine and for me it’s about hyperbole and being bombastic and not saying ‘you’re going to enjoy this wine’ but rather, ‘This wine’s going make your brain fall out of your skull it’s so good; you’re going to sell your house so you can buy more of this wine,' " Vann says. “I prefer to sell wine that way.”

    Justin Vann at his former post as Oxheart's sommelier

    Justin Vann at his former post as Oxheart sommelier
    Photo by Bethany Quillin
    Justin Vann at his former post as Oxheart's sommelier
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    service switcheroo

    Street food-inspired Houston restaurant swaps counter service for servers

    Eric Sandler
    Nov 14, 2025 | 10:14 am
    Traveler's Cart food spread
    Photo by Andrew Hemingway
    Traveler's Cart is add new dishes to its menu, including steak frites and chicken parm.

    A globally-inspired Houston restaurant is making a big change to its service model. Traveler’s Cart will switch from counter service to full service beginning this Monday, November 17.

    When owners Thy and Matthew Mitchell opened Traveler’s Cart last year as a more casual sister concept to Traveler’s Table, their globally-inspired Montrose restaurant, they decided counter service would match the restaurant’s street food-inspired menu and lower price point. With a year of experience, they’ve decided full service — where diners sit down and order from a server — will improve the customer experience in a number of ways.

    First, they noticed that some of their online reviews go to great lengths to explain the ordering process. Moving to traditional table service will elimination that confusion.

    “We want to be like a great brasserie or izakaya where people come and enjoy food and drinks at a reasonable price,” Matthew Mitchell tells CultureMap. “There’s a lack of intuitiveness about the process right now. Almost a year in, we’re still having to explain where you go and how you order. That tells you we probably missed the mark.”

    He also recognizes that the inherent uncertainty of counter service — people are concerned about how long they’ll have to wait to order and whether a table will be available once they do — limits the restaurant’s appeal as a date night option or for larger groups who want the certainty of having a place to sit.

    Even though the restaurant has been a financial success, according to Mitchell, he thinks Traveler’s Cart is missing out on revenue with its counter service model. “I think people order less at the counter. You may not order a cocktail, and you certainly won’t get back up and order more drinks,” he says.

    Switching to full service will also help the restaurant’s perceived value. With entrees mostly priced between $15 and $25, the restaurant may feel expensive relative to other fast casual restaurants. Once servers are added, Mitchell thinks diners will appreciate the value, particularly since its prices are about half of sister concept Traveler’s Table.

    “I feel like the food quality is outstanding for the price, but when it crosses that $20 or $30 threshold, people perceive it as pricey,” he says.

    Traveler’s Cart has other ways to enhance the value of its offering, such as its $18, three-course lunch that includes iced tea or a fountain drink. Happy hour, available Monday through Friday from 3-6 pm, includes $8 cocktails, $3 drafts, $8 small plates, and more.

    Along with the new service model, Travelers Cart is updating its menu with a number of new dishes. They include Thai chili queso, Baja shrimp tacos, salmon donburi bowl, chicken parmesan, and steak frites. The cocktail menu has also been refreshed with a Mexican espresso martini and a Tuk Tuk Old Fashioned, named for the vehicle that now sits in front of the restaurant’s entrance.

    Recently recognized by the Texas Restaurant Association as Restaurateurs of the Year for the Houston region, the Mitchells hope that these changes will lead to even more success. With the service style refined and the menu dialed in, they’re already looking for another location.





    Traveler's Cart food spread

    Photo by Andrew Hemingway

    Traveler's Cart is add new dishes to its menu, including steak frites and chicken parm.

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