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    serving up answers

    Iconic Houston restaurateurs share how they're surviving during COVID

    Camille Dawson
    Jul 27, 2020 | 12:45 pm
    Houston, Tastemakers, May 2015, Lonnie and Candace Schiller
    Lonnie Schiller (pictured with wife, Candace).
    Photo by © Michelle Watson CatchLightGroup.com

    Houston’s vibrant restaurant scene is under siege. While the city has long been home to a dizzying array of high-quality, independent restaurants — numbering in excess of 10,000 independent and chain outposts — many are at risk during the assault of the COVID-19 pandemic.

    To assess the damage, CultureMap caught up with four iconic Houston restaurateurs: Ben Berg, of B&B Butchers, Annie Cafe, BB Lemon, and more; Lonnie Schiller, of The Grove; Tracy Vaught, of Hugo’s, Caracol, and more; and Tony Vallone, of Tony’s.

    The frank conversation underscored the severe condition of Houston’s restaurant industry, and revealed the proprietors’ intense passions to survive and a call to support our cherished local restaurants.

    The full video is available below.

    Coming from New York some 10 years ago, Ben Berg says his attraction to Houston was the “individual small business restaurants” — something Schiller called part of “the fabric of Houston.” That fabric could, however, rip; the panelists all made clear that local independents do not have the reserve funds of larger restaurant chains and thus, are in danger.

    Schiller bluntly offered that the new normal and COVID-19 economy could render a “corporate restaurant wasteland,” adding that Houston “will be a different city” if it loses its independently owned staples.

    When asked for one word to describe their current situation, Vaught offered “fearful” — all echoed the sentiment. Vallone added “sleepless,” describing his “waking up during the night and writing down ideas.”

    Berg described the frustration of dealing with a situation where “you are not in control.”

    To survive, the group’s restaurants have been forced to make adjustments. Vaught had to lay off “in the beginning, 400 people,” and Berg has been “running skeleton crews” in the restaurants that he has been able to keep open.

    Vallone has closed his restaurant Sunday and Monday — a first for his legendary spot. Schiller invested in a new patio at the Grove, due to the CDC recommendations of eating outside. All have increased to-go business, but noted that it does little to cover their expenses.

    PPP loans have been essential for all. But the funds have now been spent, as the impact of the virus has dragged on, and future debt payments could add a new burden.

    “The last thing we need is another loan,” Vaught lamented, noting that her loan, “won’t be forgiven because I won’t be able to hire to the level required.” Vallone noted it will be “hard for us to pay anything back if we are bleeding for a long period of time.”

    The group voiced the need for more government support. Vallone called on the government to “erase the (PPP) debt” as a meaningful step. Schiller held out hope that in a new stimulus package there would be additional funds for restaurants — either as another round of PPP funds or some other means to provide relief.

    While in recent days, Congress has focused on relief to individuals, Vaught noted that funding restaurants will support employees: “Restaurants employ a huge number of people in the nation, so if a lot of restaurants go out, then the government is going to be left holding that bag anyway.”

    Pressed for a silver lining, the group provided some nuggets. Many of their employees, seeing the difficult times, have volunteered to do tasks beyond their normal job functions. The crisis has also brought people together.

    Vaught cited an increased sense of humanity among her employees, noting that they are “taking more time to care of the emotional needs [of each other].”

    At the very least, the group said this crisis has fostered renewed appreciation for their craft and enhanced unity within the industry.

    “Hospitality, by definition, is about people getting together,” Schiller noted. Vallone stressed, “It’s our livelihood. We care, we are going to give you all we have … we have our passion in this.”

    “We are all in this together,” Vallone added. “Whatever type of restaurant we have; we are all in this together.”

    Tony Vallone (pictured with wife, Donna).

    Donna and Tony Vallone
    Photo courtesy of The Rotary Club of Houston
    Tony Vallone (pictured with wife, Donna).
    interviewtrends
    news/innovation

    expanding access

    Houston mental health nonprofit expands platform across Texas

    Maurice Bobb, InnovationMap
    Jul 6, 2026 | 1:00 pm
    therapist
    Photo by Vitaly Gariev on Unsplash
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    As mental health conversations evolve, the necessary pivot becomes how organizations across Texas navigate improved ways to help people access the care they need before their challenges become crises.

    That’s why Mental Health America of Greater Houston recently announced that it is expanding its Care Connect platform statewide.

    The expansion will address perhaps the most persistent barrier to behavioral healthcare — helping people find and navigate services that already exist.

    Care Connect’s extended reach comes at a time when more than 3.5 million adults in the state live with some kind of mental health condition and scores of those in need continue to struggle with accessing care despite the growing awareness of mental health needs.

    According to President and CEO Renae Vania Tomczak, Care Connect’s main goal was to remove as many obstacles as possible that Texans face when seeking mental health support.

    “Care Connect was about a two-year planning process,” Tomczak says. “It really began with asking what challenges people in the Greater Houston Area were facing regarding mental health. It’s not just accessing care, but the difficulty in navigating the mental healthcare system.”

    While provider shortages remain a challenge in some communities, Mental Health America of Greater Houston found that many individuals and families struggle simply to determine where to turn, how to identify the right provider and whether services are affordable.

    “We wanted to make it easier for people who have questions, who may never have had a mental health challenge before, or they’re a caregiver for somebody who has a mental health issue,” Tomczak says. “We wanted to be the place that people can come to get their questions answered and be connected to care.”

    Care Connect combines a vetted network of more than 1,000 providers and services across Texas with personalized navigation support.

    Searches generate care results based on insurance coverage, language preferences, ZIP code and clinical specialties.

    Additionally, one-on-one guidance and follow-up support are provided by bilingual resource specialists.

    The platform also seeks to address affordability, one of the most significant barriers to mental healthcare access. Through participating providers, eligible individuals can receive six to eight counseling sessions at no cost.

    “We have several providers who are willing to provide six to eight counseling sessions at no cost for people who do not have the means to pay for services themselves,” Tomczak says.

    When provider matches are unavailable, the organization can connect individuals with master’s-level mental health professionals working under the supervision of licensed clinicians.

    The statewide rollout builds on the platform’s early success in the Houston region, where it has helped thousands of individuals connect with mental health resources since launching last fall.

    According to Tomczak, the decision to expand was driven in part by growing demand from outside the organization’s traditional service area.

    “Last month we decided to take this program statewide,” she says. “It’s not just Houston that can use help in connecting to appropriate mental health services, but the whole state.”

    The Care Connect program’s promotion through healthcare providers, community organizations and public-sector partners across Texas is now one of Mental Health America of Greater Houston’s top priorities.

    Their goal is to create a stronger referral ecosystem that ultimately helps those who need access to mental health care more quickly.

    To facilitate that, the organization has also added free mental health screenings to its website so that users will better identify any symptoms related to anxiety, depression and other conditions.

    “Once they do that, then where do they go?” Tomczak says. “They’re not sure who to call and who can help them. At that point, we hope they’ll call us and talk to somebody live who can answer their questions and help them get started on the right path to improving their mental health.”

    With eyes on the future, Tomczak believes public understanding of mental health has improved in recent years, particularly following the COVID-19 pandemic, which brought new attention to the effects of stress, isolation and uncertainty.

    “The more we talk about it and have the opportunity to share that mental health conditions are traceable, the better,” she says.

    According to Tomczak, long-term, Care Connect aims to reduce roadblocks that exist between recognizing the need for help and receiving it.

    Ultimately, Care Connect hopes to create a robustly connected behavioral health system that gives Texans the ability to access mental health services swiftly and with confidence.

    “No one should have to navigate mental health challenges alone,” Tomczak adds. “Care Connect is here to help connect people with resources, services and answers to ensure they get the care they need to take the next step toward better mental health.”

    ---

    This story was first published on our sister site InnovationMap.

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