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    no tipping required

    Houston's busiest Chick-fil-A flies solo with new driveless delivery

    Ken Hoffman
    Jun 28, 2024 | 11:00 am

    Next time you order “curbside delivery” from the Chick-fil-A on Kirby Drive and the Southwest Freeway, one of the top performing Chick-fil-A’s in the country, don’t be surprised if your Spicy Chicken Sandwich and waffle fries are delivered by a driverless three-wheeled electric vehicle that looks like a cross between a Big Wheels kiddie car and the Mars Rover.

    Chick-fil-A Faction driveless delivery

    Courtesy of Faction

    The Kirby location currently has two Faction vehicles.

    It’s a first in Houston. Chick-fil-A has partnered with Faction, a California-based company that develops autonomous (driverless) fleets. Earlier this week I met with Ain McKendrick, the founder and CEO of Faction, who explained how Chick-fil-A’s futuristic curbside delivery system works.

    The key word is curbside. Unlike popular food deliverers like DoorDash and UberEats, Faction’s robotic vehicles don’t involve a human driver who will bring the food to your door, with the expectation of receiving a tip.

    When a Faction vehicle delivers your food, you will get a text that the vehicle has arrived, and you’ll walk to the curb and pick up your food from the car that’s parked in front of your house. Throw some clothes on, please. The neighbors may see you.

    When you order from the Kirby/Southwest Chick-fil-A on the Chick-fil-A app, and click on delivery, you’ll be given a choice of how you want your food brought to your house. You can still request DoorDash or another service. If you choose “curbside delivery,” watch for a Faction vehicle pulling up in front of your house. You’ll pop open the storage door, open the separate boxes that keep your sandwiches and fries toasty and your soft drinks cold, and run back into your house to dig in.

    Right now, the Kirby/Southwest Freeway Chick-fil-A is using two Faction vehicles to supplement the regular delivery cars during crush time. Faction promises (they couch the claim by saying “estimates”) you’ll get your food within 30 minutes. Currently human “supervisors” are doing ride-alongs while the vehicles are mapping out the restaurant’s four-mile delivery area. Faction follows its vehicles’ progress on a video board at home base making sure each delivery goes right.

    The electric vehicles are licensed and insured and can do 75 miles-per-hour on highways. But because of Houston’s notorious traffic, Faction has programmed the vehicles to stay on surface streets and below the speed limit. That’s how I get around, too. I got tired of that inexplicable traffic jam on the Southwest Freeway when it bends toward downtown.

    McKendrick said the driverless vehicles will have memorized Houston streets well enough by August to operate without human supervisors.

    Will customers be OK with their Chick-fil-A food delivered by driverless vehicles? So far it’s not a problem. In fact, McKendrick said some customers wait outside with their phone cameras ready so they can share photos of the delivery. Sharing their waffle fries is a different story.

    I’m a skeptic when it comes to electric and driverless vehicles. I asked McKendrick …

    What happens if a dog runs in front of a Faction vehicle? He said it will automatically stop for the pooch.

    What if there’s a children’s birthday party on my block and there’s no parking space in front of my house? He said the vehicle will pull to the side and flash warning lights until the customer picks up their food.

    So what’s in it for Chick-fil-A to partner with Faction? Kirby/Southwest Freeway Chick-fil-A owner Jesse Chaluh said it’s a more efficient way of offering delivery service to his customers. He thinks that his restaurant eventually will require five or more Faction vehicles to handle the demand.

    While each vehicle currently delivers one order to one customer per run, eventually the technology will improve where each vehicle will be able to make several deliveries with each foray onto the streets of Houston.

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    hottest headlines of 2025

    Houston's richest residents, best suburbs, and more top city news in 2025

    Amber Heckler
    Dec 22, 2025 | 3:45 pm
    Museum of Fine Arts, Houston gala 2025
    Photo by Wilson Parish
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    Editor’s note: As 2025 comes to a close, we're looking back at the stories that defined Houston this year. In our City Life section, readers will notice several of our local universities earned high praise from prestigious global and national publications. Houston's sprawling suburbs continued to skyrocket in popularity for their livability and safety, and no top-10 list is complete without mentioning the city's wealthiest residents. Read on for the top 10 Houston City Life stories of 2025.

    1. 2 Houston universities named among world’s best in 2026 rankings. These two high-performing local institutions – Rice University and University of Houston – are in a class of their own, according to the QS World University Rankings 2026. QS (Quacquarelli Symonds) compiles the prestigious list each year; the 2026 edition includes more than 1,500 universities from around the world.

    2. Richard Kinder is Houston's richest billionaire in 2025, Forbes says. The Kinder Morgan chairman is the 11th richest Texas resident right now, and ranks as the 108th richest American. Kinder also dethroned Tilman Fertitta to claim the title as the wealthiest Houstonian.

    3. 2 Houston neighbors shine as top-10 best places to live in the U.S. Pearland and League City, respectively, claimed No. 3 and No. 6 in U.S. News & World Report's annual "Best Places to Live in the U.S." rankings. The 2025-2026 rankings examined 250 U.S. cities based on five livability indexes: Quality of life, value, desirability, job market, and net migration.

    4. 5 Houston suburbs deemed best places to retire in 2026 by U.S. News. The Woodlands and Spring should be on the lookout for an influx of retirees next year, U.S. News predicts. Three more Houston-area neighbors also ranked among the top 25 best places to retire in America.

    5. Activist group calls out Houston highway as a 'freeway without a future'. A May 2025 report from Congress for the New Urbanism (CNU) included Houston's Interstate 45 expansion on its list of highways with infrastructure that is "nearing the end of its functional life." CNU claims further expansion of Houston's highway system could eventually lead to the loss of the city's bayous, while also diminishing the remaining flood-absorbing land.

    6. 10 things to know about America's first Ismaili Center opening in Houston. After nearly 20 years in the making, the long-awaited Ismaili Center, Houston finally opened its doors to the public. The 11-acre site was painstakingly designed and constructed to offer indoor and outdoor public spaces for all Houstonians to enjoy, connect, and engage.

    7. Houston billionaire Tilman Fertitta asking $192 million for superyacht. Fertitta, who owns the Houston Rockets and restaurant and hospitality conglomerate Landry's, decided to sell his 252-foot yacht, named Boardwalk, to make room for an even larger superyacht he is expected to receive in April 2026. Among numerous luxurious amenities, Boardwalk also features a helipad.

    8. 2 Houston neighbors rank among America's safest suburbs in 2025. Spring came in at No. 19 and West University Place followed at No. 21 in SmartAsset's August 2025 study, which is the first time the two Houston suburbs have made it into the top 25.

    9. Houston is one of America's most overpriced cities, study finds. This likely isn't a surprise to some Houstonians. The study, conducted by Highland Cabinetry, said Houston "struggles with heavy pollution and underwhelming income levels."

    10. 9 Houston universities make U.S. News' 2025 list of top grad schools. Among the newcomers this year are Houston Christian University and Texas Southern University. HCU's graduate education school ranks No. 21 in Texas, and TSU has the 10th best law school in the state.

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