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    Antidote for Jetlag?

    A United plane with Continental flair: The Dreamliner is nearly perfect — exceptfor the food

    Jane Howze
    Dec 10, 2012 | 6:00 am
    • Jane Howze spent a few seconds in the cockpit of the new United 787 Dreamliner
      Photo Courtesy of Jane Howze
    • United Airlines Dreamliner at Bush Intercontinental Airport in this phone takenlast month.
      Photo by Brian Reedy/Twitter
    • The roomy interior of the first class section on the Dreamliner
      Photo by Jane Howze
    • The windows are about 30 percent larger
      Photo by Jane Howze

    It takes a lot to wow a road warrior. For months we have heard about United Airlines' new but much delayed 787 Dreamliner and how it would revolutionize air travel. Cynical group that we are, we rolled our eyes.

    Mea culpa, United! I was wrong. I recently had the opportunity to fly from Newark to Houston on the 787 Dreamliner and I’m totally wowed by the new plane in both how it looks and how I felt when I arrived.

    I knew something out of the ordinary was happening because passengers who usually fight over electrical outlets in the waiting area were standing by the terminal window oohing and aahing at the sleek lines of the big bird.

    Boarding the plane was special because the entire flight crew were vintage Continental employees. Their pride in their new wheels was palpable and contagious.

    Boarding the plane was special — especially for us Houstonians — because the entire flight crew were vintage Continental employees. Their pride in their new wheels was palpable and contagious.

    After boarding, I asked if I could visit the flight deck. The captain graciously invited me in and was eager to show me his new workplace. He laughed and said, "We are the new kids on the block with the new Ferrari — everyone wants to see and drive it. I have flown 30 years and I am certified on every type of aircraft, and this is the best plane I’ve ever flown."

    If the cockpit display was any indication, he was right. The 787 cockpit features dual head up displays (HUDs), a small transparent screen that drops down in front of the pilots in order to improve visibility during difficult flying conditions, while providing essential flight information. For United frequent fliers who like to listen to the pilots communicate with the tower on Channel 9, it is not hooked up yet but should be in the future.

    Roomier interior

    The interior of the 787 seems roomier with higher ceilings and larger overhead luggage bins that raise and lower more easily. The lighting itself is recessed and in more subtle relaxing colors than the harsh white lights of older planes.

    The windows are 30 percent larger, and instead of sliding plastic shades, they have adjustable tint that blocks out light with a touch of a button.

    The most significant change the average traveler will notice is the windows. They are 30 percent larger, and instead of sliding plastic shades, they have adjustable tint that blocks out light with a touch of a button. And the flight attendants can regulate the degree of tint of all windows. For those of you who travel overnight to Europe, I can now envision you being awakened for breakfast by the shades gradually allowing the morning sun to shine in.

    Now to take off. Hmm, not so fast.

    Just as we were pushing back, a warning light came on that dictated the pilots conduct a few tests. Actually, no one seemed to mind because it gave the flight attendants time to extol the many benefits of their new workplace.

    Precious 1, 2 and 3

    We learned that the three 787s currently flying in the US are called "Precious 1," "Precious 2" and "Precious 3." Flight attendants told us that their favorite thing about the plane is that it is pressurized to an altitude of 6,000 feet rather than the 8,000 typical of most planes, so the passengers and crew arrive feeling less fatigued.

    After an hour wait we taxied to the runway and quickly and gracefully lifted off. The engines were much quieter and it was a smooth three-hour flight to Houston, which passed quickly thanks to the entertainment system's 200 games, TV shows and movies to select from in both first class and economy.

    As someone once said, “Restaurants can’t fly and airplanes can’t cook.”

    Oh, and even the restrooms are nicer, with better lighting, touchless faucets and toilets, and mirrors that don’t accentuate every wrinkle.

    My only letdown was that I was hoping even if the new plane didn’t have better kitchens, perhaps it would offer better food. Alas, it was not to be. I guess Jeff Smisek promised to revolutionize air travel, not the food service industry. As someone once said, "Restaurants can't fly and airplanes can't cook."

    And Wi-Fi? Yep, a plane this advanced does not have it and probably won't until 2014, because the FAA has yet to certify the technological equipment for a composite material plane.

    As passengers left the plane, the crew thanked us for joining them on the Dreamliner and wished us happy holidays. I was already thinking about my trip to San Francisco next week, wondering if I could pick up another Dreamliner flight before the planes are diverted to international routes in January.

    Although Houston and United have had an uneasy relationship since Continental gave up their headquarters, there is talk that United will continue to fly one of the Dreamliners out of Houston on international routes. That would be a great olive branch for those of us missing the old Continental.

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    news/travel

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    Pack Your Patience

    Houston's IAH declared 10th worst airport for delays and cancellations

    Amber Heckler
    Nov 5, 2026 | 1:00 pm
    United Airlines plane at George Bush Intercontinental Airport
    Photo by David Syphers on Unsplash
    As if flying wasn't stressful enough already, George Bush Intercontinental has landed among the top 10 worst airports for delays and cancellations.

    Ahead of the busy holiday season, Houstonians should budget extra time into their travel plans before flying out of the metro's bustling George Bush Intercontinental Airport.

    IAH was just declared the 10th worst airport in the nation for flight disruptions by consumer review platform ConsumerAffairs, which analyzed the rates of moderate and severe delays, diversions, and cancellations at the 29 biggest U.S. airports. IAH also appeared as the 10th worst airport where holiday travel causes the biggest disruptions.

    Ronald Reagan Washington National Airport in Arlington, Virginia led the nation as the No. 1 worst airport overall.

    The report revealed IAH's biggest issue is its high volume of flight cancellations, rather than delays. IAH has the 7th highest rate of flight cancellations nationally, though the airport's cancellation rate is just 1.8 percent. A silver lining for some travelers is that less than a quarter (24.22 percent) of all cancellations were the last flight of the day to that destination. The average number of same-day flights to the same destination at IAH is 3.69, so there's a high chance travelers will get re-booked on a same-day flight after a cancellation.

    Fortunately, the rate of delays at IAH is lower than most other airports, according to the study. IAH has the 10th lowest moderate delay rate out of all the airports examined with nearly 20 percent of flights delayed by 15 minutes and up to three hours. About two percent of all flights are delayed by more than three hours, making IAH the 12th worst airport for severe delays.

    The top 10 worst large U.S. airports for delays and cancellations are:
    • No. 1 – Ronald Reagan Washington National
    • No. 2 – Dallas Fort Worth International
    • No. 3 – Newark Liberty International
    • No. 4 – Miami International
    • No. 5 – Philadelphia International
    • No. 6 – Fort Lauderdale-Hollywood International
    • No. 7 – LaGuardia
    • No. 8 – Tampa International
    • No. 9 – Washington Dulles International
    • No. 10 – George Bush Intercontinental

    Surprisingly, Los Angeles International Airport landed as the best major U.S. airport for avoiding travel disruptions. Phoenix Sky Harbor International (No. 2) and Seattle-Tacoma International (No. 3) round out the top three best airports for on-time travel.

    In ConsumerAffairs' separate list of the worst medium-sized airports, William P. Hobby landed as the 18th worst out of 32 U.S. airports. About 19 percent of all flights at HOU experience moderate delays — the 5th highest rate in this category — and only one percent are severely delayed.

    Pack your patience during the holidays
    Flying from IAH may be more stressful during the holidays, as 22.5 percent of flights will suffer from disruptions during the Thanksgiving and winter holiday travel periods — starting the Tuesday before Thanksgiving through the Monday after, and again from December 18 to January 5.

    IAH has the fourth lowest holiday disruption rate out of the biggest airports, and the 11th highest holiday severe delay rate. Put some padding on your itinerary, because two percent of all flights will be delayed more than three hours during the holidays

    Additionally, 22.3 percent of all HOU flights will be disrupted during the holiday travel season, and 1.5 percent of flights will experience severe delays.

    The report offers the following suggestions to help anxious travelers avoid flight disruptions: look into travel insurance to protect against delays or cancellations; look for nonstop flights; or book flights with earlier departure times on an airline with multiple departures to your destination.

    For flights that do get delayed or cancelled, travelers need to "act fast" to rectify their situation, says Jennifer Rykaczewski, the CEO of nonprofit consumer advocacy organization Affordable Skies.

    "In the first 10 minutes, open the airline app, see whether you have already been rebooked and search for acceptable alternatives," Rykaczewski said. "Throughout the process, save any documentation of the delay or cancellation, plus receipts for meals or hotels, in case you need it for an insurance claim later."

    consumeraffairsflight delaysflightsholiday traveltravelhoustongeorge bush intercontinental airportwilliam p hobby airporthouiahanderson
    news/travel
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