simpler skies

United Airlines launches new service to help travelers skip the lines at Bush Intercontinental

United Airlines Agent on Demand virtual customer service

This new service helps customers get simple, fast answers for travel questions at the airport.

Photo courtesy of United Airlines

Houston travelers on United Airlines now have access to a new, virtual, on-demand customer service aimed at simple, contact-free, real-time information and support. The new feature is available at George Bush International Airport, as well as Chicago O’Hare, and will roll out to other hubs by the end of the year, according to a press release.

Dubbed Agent on Demand, the new United service is available on any mobile device to call, text, or video chat live with an agent. Customers can scan a QR code displayed on signage throughout United's hub airports, or access the platform through self-service kiosks. From there, customers will be connected to an agent by phone, chat or video, based on their preference, according to the airline.

Travelers can get answers on seat assignments, boarding times, upgrades, standby list, flight status, rebooking, and more. Agent on Demand is aimed at convenience; customers cab go virtual as opposed to standing in line for answers.

For international travelers, more than 100 languages will be available via chat. (Customers type in their preferred language and the messages will be automatically transcribed in English for the agents — and in the selected language for the customer.)

United is the first airline to debut this technology, which is aimed at safety during the pandemic and convenience, United notes in a press release.

“We know how important it is for our customers to have more options for a contactless travel experience and this tool makes it easy to quickly receive personalized support directly from a live agent at the airport while maintaining social distancing,” said Linda Jojo, United's executive vice president for technology and chief digital officer, in a statement. “Agent on Demand allows customers to bypass waiting in line at the gate and seamlessly connect with customer service agents from their mobile device, ensuring they continue to receive the highest levels of service while also prioritizing their health and safety.”

In late November, United announced the expansion of its customer COVID-19 testing efforts to include flights departing Houston to select destinations in Latin America and the Caribbean.

vacation technology

REVIVING THE ALAMO

Texas landmark the Alamo reclaims historic cannon from private ownership

Photo by Gower Brown/ Unsplash

A 90-pound cannon used in the Battle of the Alamo is returning to its San Antonio home.

It turns out the Alamo's original 1836 cannons are good for more than just defense — they also make a sturdy birdbath. After serving as a garden ornament for Samuel Maverick’s descendants, an authentic piece of San Antonio history is finally returning home to the revered mission.

According to an Alamo announcement, the swivel cannon weighs 90 pounds and is approximately three feet long. The relic was originally found in 1852 when Maverick built a home near the northwest corner of the battle’s site.

The lawyer and land baron was saved from death when he was urged by William Barret Travis to ride to the Texas Declaration of Independence convention in Washington-on-the-Brazos to send reinforcements. Returning to the Alamo’s grounds, he found a cache of cannons buried where the Hotel Gibbs sits today.

From there, the cannon wound up at the Maverick family’s Sunshine Ranch on the Northwest Side, where it was eventually incorporated into the garden DIY project. In 1955, the cannon was removed from the ranch, and the current location remained a mystery until the Alamo received a call from a Maverick relative in Corpus Christi.

Alamo cannon This Alamo artifact gives an idea of what the cannon will look like once restoration is complete.Photo courtesy of the Alamo.

“The relative graciously donated the cannon to the Alamo,” wrote a rep from the mission. “Alamo Senior Researcher and Historian Kolby Lanham and Head Conservator Pam Jary Rosser drove down the very next day to take this piece of history home to the Alamo.”

Although the artillery is mostly intact, it is missing its trunnions (the pivot-point protrusions on the sides of the barrel) and cascabel (the knob and neck assembly at the rear of historic muzzle-loading cannons). The parts were removed by the Mexican army to make the cannon inoperable.

Once preservation is complete, this cannon and the Alamo Collection’s other battle cannons will make their way to the upcoming Visitor Center and Museum, where they will be joined by rocker Phil Collins' collection of Alamo artifacts. The Alamo is in the midst of a $550 million preservation project, which includes conserving the Alamo Church, Long Barrack, and the mission’s original footprint. The museum is on track to debut in late 2027.

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