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    attention, passengers...

    Texas-based Southwest Airlines takes off with big suite of service upgrades

    Teresa Gubbins
    May 13, 2022 | 11:36 am
    Southwest Airlines airplane
    There's new tech options and some new refreshments.
    Southwest Airlines

    Dallas-based Southwest Airlines has crafted a multi-billion-dollar set of initiatives designed to simplify travel, beginning with booking trips, on to traveling through airports, and finally while in air that includes launching a new fare category, adding entertainment and refreshments, and updating the technology.

    Connectivity: Southwest is upgrading WiFi equipment on its existing fleet with longstanding connectivity provider Anuvu's latest-generation hardware capable of providing a significant improvement in speed and bandwidth up to 10 times the current hardware onboard.

    Plans are for the Anuvu latest-generation hardware to be onboard 50 in-service aircraft by the end of May, with a projected 350 aircraft upgraded by the end of October.

    Testing the upgraded WiFi equipment is now underway on some routes over the western mainland U.S. As part of the test, Southwest is offering free WiFi to all Customers on select flights to understand how the upgraded equipment performs with a large number of Customers using the equipment simultaneously.

    Alongside its relationship with legacy connectivity provider Anuvu, Southwest recently entered into an agreement with satellite connectivity provider Viasat to provide internet and live television programming onboard newly delivered aircraft beginning in the fall of this year.

    In-Seat Power: Southwest plans to install latest-generation onboard USB A and USB C power ports on every seat in the aircraft, with a space-saving system that will not compromise legroom. The airline plans to bring this new convenience and capability onboard 737 MAX aircraft beginning in early 2023.

    Bigger bins: Alongside its "Bags Fly Free" policy allowing customers to check two bags for free (weight and size limitations apply), the carrier is making room in the cabin for carryon items with larger overhead bins that also bring easier access to store and retrieve luggage onboard. The larger overhead bins will be on aircraft deliveries beginning early next year.

    Online ticketing: New functionality for the carrier's digital platforms and airport kiosks give Customers the ability to handle common requests and help them move more efficiently from curb to gate. By late summer 2022, Customers will be able to purchase Upgraded Boarding A1-A15 positions (when available) on their mobile devices without standing in line at the airport. Also on the horizon, an ability to add lap child travelers when booking online, and the airline recently added lap child check-in at self-service kiosks. Introducing more self-service options builds on the carrier's effort to reduce wait times with improved and simplified online change functionality; recent improvements have reduced the need for Customers to call to make flight changes, and subsequently reduced hold times to allow Southwest Representatives more availability for specialized Hospitality and Customer Service.

    New fare: The Wanna Get Away Plus fare is expected to become available later this month, bringing a new ability to transfer travel funds and to confirm a same-day change to an available seat on a different flight between the same origin and destination, without a change in base fare.

    Food & drink: Additional refreshments will begin this summer with a Bloody Mary Mix, followed by a ready-to-drink cocktail in September, alongside new options of Hard Seltzer, and Rosé.

    Entertainment: Southwest also will enhance its inflight entertainment portal to more than double the number of free movies currently available by end of year and coming late May will update the flight tracker to provide 3-D views that offer aircraft information and customized destination guides based on your flight itinerary.

    These investments represent an investment of $2 billion and are included in the company's five-year annual targets through 2026 for operating costs and capital spending.

    "As we continue to welcome back loyal customers and win new ones, these initiatives, combined with the best people in the industry, support our purpose of connecting people to what's most important in their lives through friendly, reliable, and low-cost air travel," says CEO Bob Jordan in a statement.

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    news/travel
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    a major award

    Art-filled boutique hotel in the Heights earns coveted Michelin Key

    Eric Sandler
    Sep 18, 2026 | 11:30 am
    Hotel Daphne lobby
    Photo by Julie Soefer
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    A boutique hotel in the Heights is one of seven Texas properties to earn a coveted Michelin Key. The Hotel Daphne, a Bunkhouse property that opened in 2025, joins these other Texas stays on the list:

    • Four Seasons Hotel Austin
    • The Frances Modern Inn (Austin)
    • Hotel 1928 (Waco)
    • Missing Hotel (Marble Falls)
    • The Ritz-Carlton Dallas (Las Colinas)
    • Sophie’s Gasthaus (New Braunfels)

    In its entry on the Michelin website, the Guide’s inspectors hail the five-story, 49-room property, which is also home to Hypsi, an Italian restaurant led by Houston chef Terrence Gallivan, and Bar Daphne, an art-filled cocktail bar. The hotel's walls are adorned with more than 160 pieces from the Ackerley Family Collection, which focuses on works created by living Texas artists.

    A bohemian Bunkhouse hideaway and One-Key in Houston’s The Heights, with 49 rooms, a library, and a restaurant serving house-made pasta. Select suites come with a balcony; unexpected details include stitched floral headboards and funky soap dishes. A lobby shop sells locally produced jewelry and home décor.

    “Being awarded a Michelin Key is a testament to our wonderful team and all the hard work they have put in to make Daphne what it is,” owner Ben Ackerly tells CultureMap. “The Heights community has been great in how well we’ve been received, and now that is being recognized on a broader scale with this accolade.”

    Announced Friday, September 18, Michelin added 65 properties in America to its list of Key-worthy stays, bringing the overall total to more than 350 hotels nationwide. Hotel Daphne is the fifth Houston hotel to earn One Key status, joining The Post Oak Hotel, Hotel ZaZa Houston (Museum District), Hotel ZaZa Memorial City, and the Hotel Saint Augustine, a Bunkhouse property in Montrose. The Carr Mansion in Galveston also holds one Michelin Key.

    Similar to the famous Michelin Stars awarded to restaurants, hotels may receive one, two, or three keys, which is defined as follows:

    • One Michelin Key for hotels that offer "very special" stays with service that "provides significantly more than similarly priced establishments."
    • Two Michelin Keys for "exceptional stays" where memorable guest experiences are "always guaranteed" with a special emphasis on the hotel's design or architecture.
    • Three Michelin Keys for hotels that provide "extraordinary stays" for "the ultimate in comfort and service, style and elegance."

    No properties in Texas hold three Michelin Keys. The state’s only two key properties are the Commodore Perry Estate (Austin), the Bowie House (Fort Worth), and Hotel Emma (San Antonio).

    hotelshotel daphneawardsmichelin keysthe-heights
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