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    Inside Baccarat Factory

    The Eye of Perfection: Inside the Baccarat factory, where the art of creating fine crystal lives on

    Cherri Carbonara
    Apr 26, 2015 | 4:33 pm

    I never knew Baccarat, France, was an actual town or the 250-year-old home of the famously collectible fine crystal. While in France recently, I had the good fortune to accompany Regina Garcia, owner of luxury boutique Events in River Oaks, for the rare chance to step behind the curtain and see Baccarat artisans at work.

    The Baccarat factory is really much more than a glassworks; it is a quaint, picturesque campus dating back to 1764 when it housed a church, a school, apartments and a variety of glassmaking buildings. Now the church serves as an exhibition space and the school is off site, but 60 families still reside in apartments on the factory grounds, an enviable commute for its artisans.

    We marvel at the activity, including a well-choreographed ballet of glass blowing and shaping and firing and shearing, with as many as six artisans working together on a single piece of stemware.

    Inside the factory, we marvel at the activity, including a well-choreographed ballet of glass blowing and shaping and firing and shearing, with as many as six artisans working together on a single piece of stemware. At the center of the glass blowing area is a massive 24-oven circular furnace, the oldest in France at 250 years and the last of its kind.

    I notice immediately that none of the artisans wear protective gloves or eyewear, despite close proximity to molten crystal and red hot ovens. Our tour guide explains "As artisans, they want to feel their tools and see the work without interference."

    The work is intense and artisans take a five-minute break every hour.

    At one small furnace off to the side, two teenagers and a middle-aged man are bent over a blowing rod talking intently. Baccarat's artisan apprenticeships begin at age 16 and each apprentice works at least six to seven years with a master craftsman.

    To work on the most complicated pieces, a Baccarat artisan completes 15 years of training. (I ponder how many times our millennials change jobs in 15-year span.) The presence of second- and third-generation crystal artisans is also a proud tradition at the company.

    Brilliant colors

    As we leave the crystal blowing and shaping area, we visit a room where fired and cooled pieces receive their first of many inspections. That's when I finally hear the title I want on my business card: Eye of Perfection. At Baccarat, that's what they call the inspectors who closely examine each piece at every stage of production. If the Eye detects the slightest flaw, the piece is banished to a bin and returned to molten form.

    Baccarat is famous for its brilliant colors, especially its signature red. The rich hues are created by adding mineral-bearing salts to the crystal, then applying high heat (540 Celsius) for several hours. No wonder we love the intense red — the key additive is gold dust.

    Baccarat is famous for its brilliant colors, especially its signature red.

    The most difficult color, resurrected through collaboration with famed designer Philippe Starck, is black. The process is so difficult that about every six attempts yields one perfect black crystal glass.

    The discipline and precision of the artisans who cut Baccarat crystal is as impressive as those who blow and shape its pieces. A single vase can take several hours to several days of cutting depending on its complexity. After observing this painstaking craft, we encounter more "Eyes" who carefully examine the cut and polished pieces.

    Our last stop is the assembly area for Baccarat's trademark chandeliers. Here we learn that every chandelier is completely assembled and inspected in the factory, then disassembled and shipped. We marvel at the beautiful hanging creations in various stages and the hand sorting of the gleaming pieces and parts. By this time, learning that a single chandelier can take as many as 120 man hours to make no longer surprises us.

    Cristal Room

    It wasn't until the next evening in Paris, while dining in the Cristal Room at Maison Baccarat, that the whole experience came into perspective. Toasting with our Harcourt champagne glasses in a grand, brick-walled salon that glistened with chandelier-laden ceilings, we truly appreciated the artistry and the time it took to create our surroundings.

    The Maison de Baccarat, once the private home of Countess Marie-Laure de Noailles, now reflects Starck's uncanny ability to combine modernism and old world opulence. Along with the delicious flavors offered by Chefs Guy Martin and Adrien Manac’h, the adjacent museum of historic Baccarat pieces, including stemware designed for President Franklin Roosevelt and dozens of other elegant treasures, is the perfect pre- or post-dinner diversion.

    The museum and the restaurant (reservations suggested) are open to the public and well worth placing on any Paris itinerary.

    Maison Baccarat grand staircase.

    Cherri Carbonara Baccarat factory tour April 2015 Maison Baccarat grand staircase
    Photo by Sandra Porter
    Maison Baccarat grand staircase.
    unspecified
    news/travel

    Pack Your Patience

    Houston's IAH declared 10th worst airport for delays and cancellations

    Amber Heckler
    Nov 5, 2026 | 1:00 pm
    United Airlines plane at George Bush Intercontinental Airport
    Photo by David Syphers on Unsplash
    As if flying wasn't stressful enough already, George Bush Intercontinental has landed among the top 10 worst airports for delays and cancellations.

    Ahead of the busy holiday season, Houstonians should budget extra time into their travel plans before flying out of the metro's bustling George Bush Intercontinental Airport.

    IAH was just declared the 10th worst airport in the nation for flight disruptions by consumer review platform ConsumerAffairs, which analyzed the rates of moderate and severe delays, diversions, and cancellations at the 29 biggest U.S. airports. IAH also appeared as the 10th worst airport where holiday travel causes the biggest disruptions.

    Ronald Reagan Washington National Airport in Arlington, Virginia led the nation as the No. 1 worst airport overall.

    The report revealed IAH's biggest issue is its high volume of flight cancellations, rather than delays. IAH has the 7th highest rate of flight cancellations nationally, though the airport's cancellation rate is just 1.8 percent. A silver lining for some travelers is that less than a quarter (24.22 percent) of all cancellations were the last flight of the day to that destination. The average number of same-day flights to the same destination at IAH is 3.69, so there's a high chance travelers will get re-booked on a same-day flight after a cancellation.

    Fortunately, the rate of delays at IAH is lower than most other airports, according to the study. IAH has the 10th lowest moderate delay rate out of all the airports examined with nearly 20 percent of flights delayed by 15 minutes and up to three hours. About two percent of all flights are delayed by more than three hours, making IAH the 12th worst airport for severe delays.

    The top 10 worst large U.S. airports for delays and cancellations are:
    • No. 1 – Ronald Reagan Washington National
    • No. 2 – Dallas Fort Worth International
    • No. 3 – Newark Liberty International
    • No. 4 – Miami International
    • No. 5 – Philadelphia International
    • No. 6 – Fort Lauderdale-Hollywood International
    • No. 7 – LaGuardia
    • No. 8 – Tampa International
    • No. 9 – Washington Dulles International
    • No. 10 – George Bush Intercontinental

    Surprisingly, Los Angeles International Airport landed as the best major U.S. airport for avoiding travel disruptions. Phoenix Sky Harbor International (No. 2) and Seattle-Tacoma International (No. 3) round out the top three best airports for on-time travel.

    In ConsumerAffairs' separate list of the worst medium-sized airports, William P. Hobby landed as the 18th worst out of 32 U.S. airports. About 19 percent of all flights at HOU experience moderate delays — the 5th highest rate in this category — and only one percent are severely delayed.

    Pack your patience during the holidays
    Flying from IAH may be more stressful during the holidays, as 22.5 percent of flights will suffer from disruptions during the Thanksgiving and winter holiday travel periods — starting the Tuesday before Thanksgiving through the Monday after, and again from December 18 to January 5.

    IAH has the fourth lowest holiday disruption rate out of the biggest airports, and the 11th highest holiday severe delay rate. Put some padding on your itinerary, because two percent of all flights will be delayed more than three hours during the holidays

    Additionally, 22.3 percent of all HOU flights will be disrupted during the holiday travel season, and 1.5 percent of flights will experience severe delays.

    The report offers the following suggestions to help anxious travelers avoid flight disruptions: look into travel insurance to protect against delays or cancellations; look for nonstop flights; or book flights with earlier departure times on an airline with multiple departures to your destination.

    For flights that do get delayed or cancelled, travelers need to "act fast" to rectify their situation, says Jennifer Rykaczewski, the CEO of nonprofit consumer advocacy organization Affordable Skies.

    "In the first 10 minutes, open the airline app, see whether you have already been rebooked and search for acceptable alternatives," Rykaczewski said. "Throughout the process, save any documentation of the delay or cancellation, plus receipts for meals or hotels, in case you need it for an insurance claim later."

    consumeraffairsflight delaysflightsholiday traveltravelhoustongeorge bush intercontinental airportwilliam p hobby airporthouiahanderson
    news/travel

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