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    COVID-19 response

    H-E-B reverses mask decision for customers after backlash

    John Egan
    Mar 8, 2021 | 11:26 am
    H-E-B MacGregor Market
    H-E-B is keeping its mask mandate for customers, a reversal of its original decision.
    Photo by Dave Rossman

    H-E-B, the largest grocery chain in Texas, has reversed course and will now require rather than recommend that customers wear masks inside its stores.

    H-E-B issued a statement March 5 saying customers, employees, and vendors still must put on masks even after the statewide mask mandate ends on March 10. Previously, the San Antonio-based company said it would require employees and vendors to wear masks inside stores owned by H-E-B but would only recommend shoppers do so.

    The chain’s decision to stop demanding that shoppers put on masks angered many H-E-B loyalists. In addition, two members of the San Antonio City Council criticized H-E-B’s move during a March 4 council meeting.

    “While statewide policy has changed, our store protocol has not. Mask use at our stores will remain,” the company’s statement says. “Our signs requiring mask use will remain posted at entrances, and we will continue to make announcements in store. … H-E-B has always been a strong proponent and advocate of mask use even before mandates and orders were passed.”

    H-E-B says it will give masks to any customers who come to its stores without them.

    “Throughout the pandemic, we are thankful that we’ve seen strong compliance with mask wearing at our stores. But we need the help of all Texans to ensure compliance continues,” the company says.

    Texas Gov. Greg Abbott announced March 2 that he would remove the statewide mask mandate March 10, prompting some retailers to keep their own mask mandates in place and others to follow Abbott’s lead.

    “The ending of mask ordinances puts real pressure on retailers to enforce an emotional topic for many. We ask for kindness and understanding from our customers in our expectation of them to wear masks in our stores,” says H-E-B, alluding to the fiery debate over wearing masks.

    H-E-B says it realizes that some customers can’t wear masks due to certain medical conditions.

    In committing once again to a full-fledged mask requirement, H-E-B also says it still adheres to the following COVID-19 protocols:

    • Proper handwashing
    • Plexiglass partitions
    • Sanitization
    • Social distancing

    “As Texans helping Texans, let’s continue to protect each other while in our stores,” H-E-B says.

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    news/city-life

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    Texas tragedy

    Camp Mystic halts reopening plan after outrage by families, lawmakers

    Associated Press
    Apr 30, 2026 | 3:00 pm
    Memorial Service Held For Young Camper Killed In Hill Country Floods
    Photo by Ron Jenkins/Getty Images
    Pink and green bows signifying a young camper who was lost in the Hill Country floods.

    AUSTIN, Texas (AP) — Camp Mystic on Thursday, April 30 halted reopening plans on the Texas river where floodwaters killed 25 girls and two teenage counselors, backing down in the face of outraged families and investigations that accused the all-girls Christian camp of dangerous safety and operational deficiencies.

    The decision, a striking reversal of the camp owners' determination to reopen, follows weeks of testimony in court hearings and legislative investigations. Those hearings laid bare the camp’s lack of detailed planning for a flood emergency, reliance on poorly trained staff, and missed chances for an evacuation that came too late as floodwaters ripped through the camp over the July 4 weekend last year.

    “We never imagined a world without our daughters, and no decision made now can change that," Matthew Childress, father of 18-year-old counselor Chloe Childress who died, said in a statement.

    The camp’s owner, Dick Eastland, also died in the flooding.

    “No administrative process or summer season should move forward while families continue to grieve, while investigations continue and while so many Texans still carry the pain of last July’s tragedy,” Camp Mystic said in a statement.

    A spokesperson for the Texas Department of State Health Services confirmed Thursday that the camp has withdrawn its application.

    The decision was praised by Texas Lt. Gov. Dan Patrick, who opposed the camp's reopening while investigations were ongoing.

    “I am thankful to hear that, today, the Eastland family withdrew their application,” Patrick said in a statement. “Given the tragic circumstances, this is the correct decision to protect Texas campers and to allow time for all investigations to be completed.”

    The families of the victims packed the court and legislative hearings, often wearing “Heaven’s 27” pins with photographs of their daughters. They listened to the details of missed flood warning signs, the descriptions of the flood and the decision to leave the girls in their cabins until it was too late. The testimony included video of the raging floodwaters as a girl repeatedly screamed for “help!” somewhere in the distance.

    Edward Eastland, one of the camp directors and a member of the Eastland family that owns and operates the 100-year-old camp on the banks of the Guadalupe River, offered a tearful public apology to the victims’ families on Tuesday.

    “We tried our hardest that night. It wasn’t enough to save your daughters,” Eastland said, with the victims' families sitting behind him. “I’m so sorry.”

    All told, the destructive flooding killed at least 136 people along a several-mile stretch of the river, raising questions about how things went so terribly wrong.

    Texas health regulators have said they are investigating hundreds of complaints against the camp's owners. The Texas Rangers are also looking into allegations of neglect, according to the Texas Department of Safety, although the scope of the state’s elite investigations unit was not immediately clear.

    The camp, established in 1926, did not evacuate as the storm rolled in and was hit hard when the river rose from 14 feet (4.2 meters) to 29.5 feet (9 meters) within 60 minutes.

    summer camppoliticstexasweathertexas flood
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