"The Lost Christmas Eve" is a story of loss and redemption and features a diverse soundtrack fusing elements of rock, classical, folk, Broadway and R&B, which takes listeneres on a journey into the "Capra-esque" world of Trans-Siberian Orchestra creator/producer Paul O'Neill.

The show encompasses a rundown hotel, an old toy store, a blues bar, a Gothic cathedral and their respective inhabitants all intertwined during a single enchanted Christmas Eve in New York City.