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    Foodie News

    Hubcap Grill has had enough of the review games: Restaurant owner plans an antiYelp rally

    Sarah Rufca
    Jan 18, 2012 | 11:25 am
    • Photo via Twitpic
    • Photo via Yelp.com
    • Photo via Yelp.com

    Ricky Craig's last straw with Yelp came over the weekend.

    Craig, the owner of Hubcap Grill, says the unseasonably beautiful weather on Saturday meant record crowds at his 19th Street location, and a line that formed at 11 a.m. and stayed solid for the next six hours. With 840 burgers sold, Craig had to close a couple hours early.

    This did not please Yelp user Ken M., who left a one-star review:

    "Resoectfully[sic], what irresponsible owner runs out of food and closes early on a Saturday night? . . . The saddest issue here is that Hubcap has more potential then any burger place in the Heights. But with the way the current owner and/or management dissappoints his clientel, I regretfully can't recommend Hubcap and this is why i now drop it to one star."

    "I really focused on that for a week and finally got a five-star review that specifically mentioned the service. I was so excited and I go to show it to my employees the next day and [Yelp's] taken it down."

    Craig took to Twitter and asked Ken to call him (so far, he hasn't) before deciding to vent his online frustration into a party for his customers and supporters. An Anti-Yelp Party, to be exact.

    "It's just for fun, giving back to the community who support Hubcap," Craig tells CultureMap. "We'll have free kegs of beer, free live band, we're here to relax and have a good time in life."

    Craig hasn't decided on a date for the party but says he'll hold it on a Sunday, when the 19th Street location is usually closed, partly so that other chefs and restaurateurs can come.

    "I'm getting a lot of heat right now from people who say I'm acting childish and immature," Craig says. "I take criticism very well but when you start calling me names, talking about my mom and my dad . . . I correct my problems, but some people are ridiculous."

    Craig says he does read Yelp reviews and tries to take them into account when he can. He told CultureMap that a series of people complaining about service led him to work with his team on taking extra time to be friendly and smile, even when they are overwhelmed with orders.

    "I really focused on that for a week and finally got a five-star review that specifically mentioned the service. I was so excited and I go to show it to my employees the next day and [Yelp's] taken it down," Craig says.

    On Twitter, Craig also vented about Yelp reviews that compared Hubcap to fast food chains, writing "If u compare me to Whatsburger or 5guys.... Your taste buds are gone." He walked back that criticism talking to CultureMap:

    "I don't have any problem with Whataburger — it's fast, easy, convenient and decent. Five Guys, they have a hell of a concept. I mean, hello, they have 1,000 stores," Craig says. "But we are totally two different places. They are corporate and we are mom and pop. I'm not trying to be the best in Houston, I'm just trying to be one of the best. We are all unique and different in our own way."

    As for Ken's complaint, Craig still sounds annoyed.

    "For a guy to go on Yelp and complain like that . . . I do have potential and I do run it properly — that's why we have lines all day. I can only store so much meat in the cooler. I'm saving my nickels and dimes for a walk-in cooler but it runs about $20,000," Craig says. "I'm tired of hearing the word spoilt brat.

    "I work too hard for people to slam me. I'm sticking to my guns and I'm sticking up for my employees."

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    crawfish season is here

    Essential Houston crawfish joint heads to Beaumont for new location

    Eric Sandler
    Jan 27, 2026 | 4:30 pm
    BB's Tex-Orleans crawfish
    Photo by Paulina Olague
    BB's Tex-Orleans is bringing its boiled seafood to Beaumont.

    One of Houston’s favorite destinations for crawfish is heading east. BB’s Tex-Orleans will open 12th location in Beaumont.

    Slated to open in April, BB’s will occupy the former home of The Park on Calder (2325 Calder Avenue). With 3,200 square feet inside and a massive, 5,000-square-foot patio, BB’s will seat 70 people inside and 175 people outdoors. The patio has enough space for a children’s play area and a 225-inch outdoor screen for showing the day’s games.

    “At BB’s, we like to say that our culture is making Maw Maw, my grandmother, proud,” founder and CEO Brooks Bassler said in a statement. “So many of our recipes are inspired by Maw Maw’s cooking, but even more than the great food, it’s a way of living: family, hard work, fairness. Maw Maw was born in Winnie, and her sister still lives there, so BB’s roots actually start in the Golden Triangle. Finally opening a location in Beaumont feels like coming home.”

    The menu will feature all of the dishes that have made BB’s a go-to for Cajun fare. That starts will boiled seafood, including crawfish, shrimp, and crab legs — all of which can be enhanced with Prasek’s smoked garlic sausage, alligator andouille sausage, corn, button mushrooms, red potatoes, and BB’s “Monsta Greens.”

    Diners also turn to the restaurant for po’ boys, such as the Bedtime in the Bayou (fried shrimp) and the South Texas Fire Po’boy (marinated outside skirt steak topped with melted pepper jack cheese, avocado, sautéed peppers, and onions, topped with a spicy pepper cheese sauce).

    Here’s founder Brooks Bassler with a Bedtime in the Bayou.


    View this post on Instagram
    A post shared by BB's Tex-Orleans (@bbstexorleans)


    Founded in 2007 in Montrose as a late night po’ boy destination, BB’s has grown across the Houston area. BB’s Cajun Cantina in San Antonio adds Tex-Mex flavors to the mix.

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