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    Foodie News

    Hubcap Grill has had enough of the review games: Restaurant owner plans an antiYelp rally

    Sarah Rufca
    Jan 18, 2012 | 11:25 am
    • Photo via Twitpic
    • Photo via Yelp.com
    • Photo via Yelp.com

    Ricky Craig's last straw with Yelp came over the weekend.

    Craig, the owner of Hubcap Grill, says the unseasonably beautiful weather on Saturday meant record crowds at his 19th Street location, and a line that formed at 11 a.m. and stayed solid for the next six hours. With 840 burgers sold, Craig had to close a couple hours early.

    This did not please Yelp user Ken M., who left a one-star review:

    "Resoectfully[sic], what irresponsible owner runs out of food and closes early on a Saturday night? . . . The saddest issue here is that Hubcap has more potential then any burger place in the Heights. But with the way the current owner and/or management dissappoints his clientel, I regretfully can't recommend Hubcap and this is why i now drop it to one star."

    "I really focused on that for a week and finally got a five-star review that specifically mentioned the service. I was so excited and I go to show it to my employees the next day and [Yelp's] taken it down."

    Craig took to Twitter and asked Ken to call him (so far, he hasn't) before deciding to vent his online frustration into a party for his customers and supporters. An Anti-Yelp Party, to be exact.

    "It's just for fun, giving back to the community who support Hubcap," Craig tells CultureMap. "We'll have free kegs of beer, free live band, we're here to relax and have a good time in life."

    Craig hasn't decided on a date for the party but says he'll hold it on a Sunday, when the 19th Street location is usually closed, partly so that other chefs and restaurateurs can come.

    "I'm getting a lot of heat right now from people who say I'm acting childish and immature," Craig says. "I take criticism very well but when you start calling me names, talking about my mom and my dad . . . I correct my problems, but some people are ridiculous."

    Craig says he does read Yelp reviews and tries to take them into account when he can. He told CultureMap that a series of people complaining about service led him to work with his team on taking extra time to be friendly and smile, even when they are overwhelmed with orders.

    "I really focused on that for a week and finally got a five-star review that specifically mentioned the service. I was so excited and I go to show it to my employees the next day and [Yelp's] taken it down," Craig says.

    On Twitter, Craig also vented about Yelp reviews that compared Hubcap to fast food chains, writing "If u compare me to Whatsburger or 5guys.... Your taste buds are gone." He walked back that criticism talking to CultureMap:

    "I don't have any problem with Whataburger — it's fast, easy, convenient and decent. Five Guys, they have a hell of a concept. I mean, hello, they have 1,000 stores," Craig says. "But we are totally two different places. They are corporate and we are mom and pop. I'm not trying to be the best in Houston, I'm just trying to be one of the best. We are all unique and different in our own way."

    As for Ken's complaint, Craig still sounds annoyed.

    "For a guy to go on Yelp and complain like that . . . I do have potential and I do run it properly — that's why we have lines all day. I can only store so much meat in the cooler. I'm saving my nickels and dimes for a walk-in cooler but it runs about $20,000," Craig says. "I'm tired of hearing the word spoilt brat.

    "I work too hard for people to slam me. I'm sticking to my guns and I'm sticking up for my employees."

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    Meet the Tastemakers

    Houston's 10 best neighborhood restaurants offer comfort and convenience

    Eric Sandler
    Mar 3, 2026 | 3:16 pm
    Chopnblok food spread
    Courtesy of ChòpnBlọk
    ChòpnBlọk is basking in the national spotlight.

    The time has come to celebrate the nominees for Neighborhood Restaurant of the Year in the 2026 CultureMap Tastemaker Awards.

    Since a “neighborhood restaurant” should be as available to its customers as possible, we only include establishments that are open at least six days per week and serve both lunch and dinner. Beyond that, they should be affordable, casual, and available to people without a reservation. After all, neighborhood restaurants should be just as welcoming for a spontaneous weeknight craving as they are for fancy weekend celebrations.

    Who will win? Find out at our Tastemaker Awards ceremony April 16 at Silver Street Studios. Dine on bites from this year’s nominees, sip cocktails from our sponsors, and witness as we reveal the winners. Buy your tickets now. A limited number of Early Bird General Admission tickets remain. VIP tickets offer early entry, valet parking, and more perks. All tickets will sell out before the event, so don't wait.

    Here are the nominees for 2026 Neighborhood Restaurant of the Year:

    Aga's
    Even by its incredibly busy standards, the essential Southwest Houston Indo-Pak restaurant had a banner 2025. Not only did Chris Shepherd feature the restaurant on Eat Like a Local, the Chronicle ranked it as Houston’s best restaurant. Plans for a new, to-go only location in Katy will bring its signature goat chops, biryani, karahi, and more to even more people.

    Aladdin Mediterranean Cuisine
    With locations in Montrose and Garden Oaks, this cafeteria-style Mediterranean restaurant has built a devoted following for its pita, hummus, vegetables, kebabs, and more. At a time when everyone is looking for an affordable meal, Aladdin offers an entree and sides for as little as $18 or its essential lamb shank for $25. Make sure to save room for a little baklava.

    ChòpnBlọk
    The West African restaurant has earned a lot of national acclaim since opening its Montrose location in 2024, including a glowing two-star review in the New York Times from chief restaurant critic Tejal Rao and a Bib Gourmand designation in the Michelin Guide. Frequent collabs, including partnerships with the likes of Bun B (Trill Burgers) and Marcus Davis (The Breakfast Klub) help maintain the lively spirit of ChòpnBlọk’s pop-up roots.

    Cuchara
    For almost 15 years, this restaurant has been providing Montrose diners with a taste of Mexico City. Dishes such as turkey in mole negro and huitlacoche quesadilla remain fan favorites, as do the well-crafted margaritas. With Houston on the cusp of peak patio weather, expect Cuchara to be packed for as long as the weather holds.

    Feges BBQ
    With features like a kids play area and dinner service Tuesday through Saturday, the Spring Branch location of Erin Smith and Patrick Feges’ eponymous barbecue joint serves its neighborhood well. The vegetarian-friendly menu — think Korean-braised greens, sweet and spicy sprouts, elote, and more — allows the restaurant to cater to more than carnivores. Happy hour deals, weekly specials, and a $15 pork steak help make the restaurant affordable for area families.

    Handies Douzo
    When Houstonians want the city’s crispiest, most well-crafted hand rolls, they turn to one of this restaurant’s three locations in Montrose, the Heights, or Spring Branch. Both the approachable, counter seating format and affordable prices (a three-roll set is less than $20) make it easy to drop in for a quick bite. Given the attention to detail, it’s no wonder that the Dubai location of Kokoro, its upscale sister concept, made the World’s 50 Best List for the Middle East and North Africa.

    Moon Rabbit
    From staples like spring rolls and shaken beef to more unusual fare like the banh xeo tostada Xi quiche bone marrow, diners turn to this Vietnamese restaurant for well executed fare. Warm service and a creative cocktail list further enhance its appeal.

    Nonno's Family Pizza Tavern
    This pizzeria from the team behind Nobie’s and The Toasted Coconut has quickly become a favorite for Montrose families. Part of the credit goes to the retro-inspired dining room — complete with an arcade, but restaurants do not succeed on vibes alone. It’s the crispy, tavern-style pies, gooey mozzarella sticks, and other crowd-pleasing fare that keeps people coming back again and again.

    North China
    For more than 40 years, this West Houston staple has been serving Chinese, Chinese America, and Korean classics to hungry Houstonians. First timers should seek out signature items like the Beijing fish bun, sizzling rice soup, and Pong Lai beef, which gets its signature spice from chile de arbol. That willingness to blend Chinese classics with Texas flavors keeps diners coming back again and again.

    Pinkerton's Barbecue
    With a second Bib Gourmand designation and a third straight appearance in Texas Monthly’s list of the state’s 50 best barbecue joints, Grant Pinkerton’s Heights-area restaurant has affirmed its status as one of Houston’s premier smokehouses. Diners go to Pinkerton’s for expertly smoked brisket, the signature “candy paint” pork ribs, and sides such as duck jambalaya and jalapeno cheese rice. The recently-opened Upper Kirby location, with its retro style and expanded menu, is the city’s most ambitious barbecue joint to open in the past several years.

    ----

    The Tastemaker Awards ceremony is sponsored in Houston by Maker's Mark, Culinary Khancepts, NTX LVL Event, Shutto and more to be announced. A portion of proceeds will benefit our nonprofit partner, the Southern Smoke Foundation.

    Chopnblok food spread
    Courtesy of ChòpnBlọk

    ChòpnBlọk is basking in the national spotlight.

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