the 411 on 311

City of Houston reboots with efficient new virtual 311 system

Houston's 311 is going virtual.

Image courtesy of the City of Houston

Houstonians who’ve been occasionally frustrated by having to call the city’s 311 service for the simplest of issues are now in luck. The City of Houston has launched an innovative new virtual 311 platform.

Now, locals can address needs and create individual cases via a newly created, cloud-based “Virtual Agent.” This means residents should only need to dial into the 311 call centers for the most complicated cases, which promises to reduce call volumes and wait times.

The new system officially launched on June 26; city technology and data teams have stabilized the process as the city transferred over 10 years of data into the new system, a press release notes.

Why upgrade now? Each year, the 311 Call Center receives roughly 2.2 million contacts and creates approximately 450,000 service requests, the city estimates. The 311 system was crucial during the Tax Day Flood, Hurricane Harvey, and Winter Storm Uri. This system refresh assures a more responsive and minimal wait time during times of crisis, press materials note.

Residents can now create a service request by an app (Apple and Google), web portal via the Virtual Agent, and through call taker in the 311-call center.

Some of the new functionality improvements include:

A customer self-service portal with a virtual agent, allowing residents to create service requests on their own
The ability to re-classify a case instead of having to close it and create another one
Cases being routed to a team, instead of an individual minimizing case inactivity due to staff being out of office
Cases created via web portal, app, or call taker all have the same service request numbers and, when not confidential, are searchable on all platforms
Prior to service requests being created, there will be a proximity search performed to ensure no duplication of cases created (e.g., pothole cases being flagged as 1000 Main St. and at the corner of Main Street and Texas Street)

“The new, innovative system is a significant accomplishment for the City of Houston,” Mayor Sylvester Turner said in a press release.

“Last fiscal year, we prioritized the development of a new 311 system by funding it through the CIP process. In nine short months, HITS and ARA were able to take that investment and develop a 311 system that modernizes 20-year-old technology and creates a platform that equips the City to better handle increased demand.”

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Best in class

2 Houston schools lead 2025 rankings for top entrepreneurship programs

Rice University, aerial, campus, buildings

Photo courtesy of Rice University

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Rice University and the University of Houston have topped The Princeton Review and Entrepreneur’s lists of the best graduate and undergraduate schools for entrepreneurship studies for 2025.

Neither school is a stranger to the prestigious national rankings.

Rice ranks first in the graduate category for the sixth consecutive year, and UH ranks first in the undergraduate category for the sixth consecutive year.

“At Rice Business, our students learn both inside and outside the classroom, drawing on our strong industry and community connections in Houston and beyond,” says Peter Rodriguez, dean of Rice’s Jones Graduate School of Business, in a release. “With small class sizes and tailored programs, we aim to equip our students with the skills to create new ventures and excel in a fast-changing business landscape.”

UH President Renu Khator praises the ranking as recognition for the impact of the Cyvia and Melvyn Wolff Center for Entrepreneurship at the C.T. Bauer College of Business.

“This program is a tremendous asset not only to the University of Houston and the Bauer College of Business, but also to the city of Houston, where entrepreneurship fuels both socioeconomic mobility and economic growth,” Khator says in a release. “We are proud to see the impact of this program reverberate throughout our community.”

Rankings for The Princeton Review and Entrepreneur’s 2025 lists were based on a survey of administrators at nearly 300 schools in the U.S., Canada, and Europe that offer entrepreneurship studies. Among the more than 40 factors used for the rankings were academic programs, faculty credentials, mentorship opportunities, and alumni entrepreneurship ventures.

The only other school in Texas that made either top-10 was the University of Texas at Austin.

The top 10 schools on the list of 50 best graduate schools for entrepreneurship studies in 2025 are:

1. Rice University
2. University of California-Los Angeles
3. University of Michigan-Ann Arbor
4. Washington University in St. Louis
5. Babson College
6. University of Washington
7. University of Texas at Austin
8. University of Virginia
9. Erasmus University Rotterdam in the Netherlands
10. University of South Florida

The top 10 schools on the list of 50 best undergraduate schools for entrepreneurship studies in 2025 are:

1. University of Houston
2. University of Texas at Austin
3. Babson College
4. University of Washington
5. Washington University in St. Louis
6. University of Michigan-Ann Arbor
7. University of Maryland-College Park
8. Miami University of Ohio
9. Tecnológico de Monterrey in Mexico
10. Northeastern University

The spirit of entrepreneurship is strong in Houston. The city recently ranked No. 7 on a list of the of the 10 best U.S. cities for entrepreneurs to live.

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The story originally was published on our sister site, InnovationMap.

best schools entrepreneurs entrepreneurship rankings rice rice university uh university of houston

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Best in class

2 Houston schools lead 2025 rankings for top entrepreneurship programs