Texas favorite H-E-B bags No. 1 spot in annual survey of best U.S. grocers

H-E-B Forever

Photo courtesy of H-E-B

Lots of bummer things happened in 2021. But for Texans, no greater indignity was suffered than H-E-Bfalling behind Amazon on dunnhumby’s Top U.S. Grocery Retailers list.

Thank goodness that’s all behind us. The consumer research firm recently released its 2022 Retailer Preference Index report, a survey of over 30,000 consumers. Once again, H-E-B took the throne, besting more than 60 grocers ranging from giants like Walmart to beloved regional chains like Wegmens.

To arrive at the rankings, dunnhumby zeroed in on five sectors of customer preference: price, promotions and rewards, quality, speed and convenience, digital, and operations. H-E-B scored near the top of three drivers — price, quality, and digital.

H-E-B slipped to the second spot in 2021 due to that all-too-familiar bogeyman — the COVID-19 pandemic. Quarantines and other outside pressures made timesaving and a seamless eCommerce experience more critical to the average shopper.

With pandemic concerns receding, H-E-B’s overall quality and leadership in price, promotions, and rewards have moved to the top of customers’ minds. Meanwhile, the hometown hero has managed to close the digital gap.

Dunnhumby recognized the shift by naming H-E-B in its inaugural survey of the best online grocery retailers in the U.S. in July 2022. In that study, the San Antonio-based chain received high scores for ease in ordering and payments, on-time deliveries, and accuracy in charges, among other metrics.

Notably the store has boasted $32 billion in sales and a recent rank as No. 5 on the list of biggest privately owned companies in the U.S. (The chain also boasts outposts in Mexico.)

However, the reason locals keep giving H-E-B its flowers may be more intangible. The retailer has made a name for itself by supporting small Texas companies and supporting community causes, particularly education. And, of course, its fleets are among the first to act during statewide emergencies.

As dunnhumby’s online study stated in 2022, “It is worth highlighting the regional grocer has the best emotional connection … out of all of the retailers in this study.”

Credit for that, of course, should go largely to the friendly former president Scott McLelland. But as he shared with CultureMap, McClelland would never accept such praise.

“I think I’ve had influence on a lot of different areas at H-E-B,” McClelland told us — as he was driving to an H-E-B location. “But frankly, I’ve been part of the team, and taking a lot of individual credit is just not something that I really have a lot of interest in doing. What I take pride in is that H-E-B has been able to be successful. We’ve been able to create more good jobs and careers and livelihoods for people. I can’t take sole credit for that. I was one cog in a wheel of a lot of people that did a lot of work collectively. I think we’ve taken a lot of pride and joy in having been able to do that.”

Steven Devadanam contributed to this article.

Ad Placement 300x100

Ad Placement 300x600

CultureMap Emails are Awesome

Property Showcase

Popular Indian restaurant adds second location offering exclusively vegetarian fine-dining experience

Delicious Dedication

Foodies in the know have been visiting Nirmanz Food Boutique in Sugar Land for the past six years, drawn by its wide variety of Indian cuisines that include Punjabi, North and South Indian, Indo-Chinese, Indian street food, and even Indian fast food.

Now, hungry Houstonians and visitors seeking bright flavors and high-end hospitality can flock to the second location in Richmond, which opened at 11143 Harlem Rd. in fall of last year. It will feature an exclusively vegetarian menu.

It's the first of many planned expansions, says chef Nirman Shah, who runs the brand with his wife, Niyati, and three daughters: Manushi, Aayushi, and Sreyanshi. “These girls of mine are my truest of assets,” he often expresses.

Shah and his family have always followed the path of vegetarianism, and it has long been a dream to have a restaurant that showcases only vegetarian cuisine.

"In the Indian culture, there’s a large population that follows vegetarianism and there is a lack of fine-dining vegetarian, Indian restaurants here in America," says Shah. "Our goal is to place a spotlight on this particular genre and spread awareness of this cuisine that's growing in popularity."

Shah revealed that all Nirmanz locations will be converting to exclusively vegetarian soon, and there will be an additional menu that features gluten-free, vegan, jain, and swaminarayan options for those with dietary restrictions. In the near future, there will also be additions to the menu featuring cultural root dishes, which are often not found outside of India

"Ultimately we want to create a dining space that is inclusive, where there is something for everyone," Shah says. "As professionals in the hospitality industry, nothing makes us happier than having loved ones dine in our restaurants, celebrating a joyous time, while leaving satisfied."

A graduate of Indian Hotel Management in Ahmedabad, Shah has more than 25 years of U.S. restaurant experience.

Before arriving in the U.S., Shah earned accolades working as a head chef at the renowned Rambagh Palace Hotel in Jaipur, now a luxury Taj Palace Hotel, and also studied food technology.

The new location in Richmond is a celebration of Shah's culinary journey throughout his time in America. Beautifully adorned with antique furniture and pieces that were brought over from the city of Rajasthan, the restaurant's ambiance helps tell the story of the chef and his family.

The authentic menu tells its own delicious tale with comforting favorites like palak, tikka masala, and koftas, plus some unexpected fusion creations.

Thanks to both its food and its family spirit, the beloved restaurant brand is a popular choice for weddings and has catered at some of the city's most stunning venues.

Shah also believes in giving back — community is extremely important to him. He has gone out of his way to deliver free meals to medical offices and clinics during the pandemic, and helped feed locals during Hurricane Harvey and the devastating ice storm.

Bringing cuisine and culture together has always been Shah's goal, and now there are twice as many opportunities for his fans to experience that.

---

Nirmanz Food Boutique's original location is at 16338 Kensington Dr., suite 160, in Sugar Land (832-532-0699). Its new location is at 11143 Harlem Rd. in Richmond (832-281-9990).

Photo courtesy of Nirmanz Food Boutique

The second location in Richmond is now open.

2 star chefs roll out sushi spot with fresh-from-Tokyo goods along with intimate new bar in buzzy Buffalo Bayou hub

sushi in the park

Two of Houston’s most prolific sushi chefs have signed on to an eagerly anticipated mixed-use development. Chefs Patrick Pham and Daniel Lee, the owners of 2023 CultureMap Tastemaker Awards Best New Restaurant winner Aiko, will open Doko, a new sushi restaurant, and Bar Doko, an intimate cocktail bar, in the Autry Park mixed-use development.

Expected to open this fall on the ground floor of the Hanover Parkview mid-rise, Doko will serve a menu of sushi that utilizes fish flown in from Tokyo’s Toyosu Market. The 1,900-square-foot restaurant is expected to seat 50 in its main dining room and 12 at its bar.

Tiny Bar Doko will occupy just 600-square-feet in a space that’s adjacent to Doko. The group’s first bar, it will serve Japanese-inspired cocktails. Houston architecture firm JT ARC Studio and Los Angeles’ JAW Collective will create the designs for both establishments

Taken together, Doko and Bar Doko are the latest projects from Duckstache Hospitality, the company that chefs Pham and Lee established with business partners Andrew Lin and C.J. Short. In addition to the aforementioned Aiko, they also operate Kokoro in downtown’s Bravery Chef Hall, Himari at the Stomping Grounds in Garden Oaks, and two outposts of hand roll concept Handies Douzo.

“Autry Park is an amazing opportunity to continue to showcase our culinary creativity in a unique setting,” Lin said in a statement. “We look to evolve our offering in Japanese cuisine to provide our guests with memorable dining experiences.”

Doko and Bar Doko will join a number of new restaurants at Autry Park. They include two new concepts from Berg Hospitality, Annabelle Brasserie and Turner’s Cut; two restaurants from MF Sushi chef-owner Chris Kinjo, MF Lobster and Ceviche and Annam, a Vietnamese restaurant; Auden, a vegetable-forward, globally inspired restaurant; a second location of pilates studio and coffee shop Duo; and the first Houston location of Austin favorite Lick Honest Ice Creams.

Developed by local real estate firms Lionstone Investments and Hanover Company, Autry Park occupies 14 acres on the western edge of Buffalo Bayou Park. The project's three-phase masterplan includes five towers encompassing 1,450 residential units, 350,000 square feet of Class A office space, and 100,000 square feet of retail, according to press materials.

Dave Chappelle heads to Houston as part of 4 Texas arena stops

Chappelle's Show(s)

Comedian/actor Dave Chappelle will soon bring his "Dave Chappelle Live" stand-up comedy show to arenas in four cities in Texas, including Toyota Center in Houston on July 1.

Other dates include American Airlines Center in Dallas, on June 29, AT&T Center in San Antonio on July 12, and Moody Center in Austin on July 14.

Chappelle is a complicated figure who's been celebrated for his trailblazing comedy and vilified for his controversial stances. Chappelle's Show, which ran from 2003 to 2006 on Comedy Central, was widely praised, and Chappelle remained extremely popular despite the abrupt end of the show and him choosing to recede from the spotlight in the following decade.

His re-emergence in the late 2010s brought success in the form of three straight Grammy wins for Best Comedy Album, but also continued jokes aimed at transgender people. He has been the subject of multiple protests over that material, and has even had a show canceled by a venue in Minneapolis after receiving criticism for hosting him.

As if to underscore the contentious nature of his comedy, no cellphones, cameras, or recording devices will be allowed at any of the four shows. All phones and smart watches will be secured in special pouches that can be unlocked at the end of the show. Anyone caught with a cellphone in the venue will be immediately ejected.

Tickets for the four shows will go on sale at 5 pm on June 5 at ticketmaster.com.

View All Listings