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Passengers Hit Back

The worst rated airline in America? No surprise . . . it's United Airlines!

By Whitney Radley

Every trip to the airport seems to bring longer security lines, more cramped coach seats and worse service — not to mention fewer perks included in the cost of a ticket. (Those complimentary ...


Security fail

Where the TSA steals your stuff: Texas is a hotbed for airport thefts

By Whitney Radley

Between 2002 and December 2011, the Transportation Security Administration — the body charged with passenger security and safety — fired nearly 400 employees for allegedly stealing from ...


Here's the skinny

United Airlines to put in skinnier seats, swears you will not notice — and besides you'll have WiFi

By Whitney Radley

Just when you thought flying coach couldn't get much more cramped, United Airlines has announced plans to install slimmer seats to its Airbus narrow-bodies. Each aircraft in the  ...


Uh oh

United Airlines slammed in consumer report: 5 times as many complaints as any other airline

By Whitney Radley

Tsk tsk, United Airlines. Passengers continue to be unsatisfied by your service.  According to data for June 2012,  which was released this week by the U.S. Department of Transpo ...


Fly Facelift

A new full-service restaurant at Hobby Airport? A working ramp? Makeover wonders abound

By Whitney Radley

Traveling through Houston's William P. Hobby airport just keeps getting easier.  The Houston Airport System unveiled a renovated airport baggage claim in late June (part of a ...


Survey Says

Is anyone surprised? United Airlines the fifth most-hated company in America

By Whitney Radley

The latest numbers in the American Customer Satisfaction Index show what most travelers — and Houstonians in particular — already know: United Airlines isn't doing much to impress i ...


1,300 Gone

United keeps bullying Houston? Airline employee feels massive job cuts are being made in anger

By Sarah Rufca

United Airline told city officials that building an international terminal at Hobby would cost jobs at Bush Intercontinental Airport. And after Houston city council voted 16-1 to approve the Hobby ...


Focused on Big-Time Flyers

Continental & United's merged rewards program to focus on money spent rather than miles flown

By Caroline Gallay

You might have heard, Continental and United Airlines are merging. And along with their merged corporate cultures and operations, the two airlines frequent flyer rewards programs are also marrying, ...


Takeoff

Southwest adds new Houston flights: Are you excited about the chance to go to . . .

By Tyler Rudick

Southwest Airlines is adding three new routes from Hobby Airport: Seattle, Kansas City and Raleigh-Durham. Daily service will begin June 3, 2012. Southwest greatly expanded its reach ...


Look, no ticket, ma!

Who needs paper to fly? Trash the boarding pass this Earth Day on Continental & United

By Fayza A. Elmostehi

Can you sacrifice your travel safety net for the good of the planet? Continental and United Airlines are hoping you'll answer that question in the affirmative this Earth Day. For each trave ...


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