The latest numbers in the American Customer Satisfaction Index show what most travelers — and Houstonians in particular — already know: United Airlines isn't doing much to impress its customers.
United ranked No. 5 on the 2012 list of the most disliked companies in the United States. Business Insider cited flight delays and cancellations, poor customer service and lost baggage for the low customer satisfaction rating of 62 out of 100 (surprisingly, the airline's highest score since 2006).
Topping the naughty list was Long Island Power Authority at No. 1, followed by Northeast Utilities, Charter Communications and Comcast.
Other airlines in customers' bad graces were American Airlines (No. 8, with a score of 64), U.S. Airways (No. 9, with a score of 65) and Delta (No. 10, with a score of 65).
Meanwhile, JetBlue topped the 2012 list for airline customer satisfaction with a score of 81, followed by Southwest Airlines, scoring 77.
