It will come as no surprise to Houstonians who have found themselves at the mercy of the turbulent skies of United Airlines that the carrier which dominates H-Town take-offs and landings was recently named one of the worst overall airlines for 2016.
Personal finance site WalletHub dug into government data to analyze the 10 largest U.S. airlines, as well as three regional carriers, across 13 key metrics such as canceled flights, delays, complaints, leg room, cost, and more.
Of those 13 airlines, Houston-based United Airlines comes in dead last, at unlucky No. 13. At least we're in good company, Dallas-based American Airlines ranks No. 12.
While the study finds that United suffers from lack of reliability, a problem with traveler complaints, and high cost for travel, the carrier scores high on comfort and very high on pet travel.
What's the worst part about flying American? Though it's middle of the road for reliability and canceled flights and pretty comfy during travel, American isn't a good value for budget travelers, doesn't handle pets well, and receives a lot of complaints — the third most, actually, tied with United. Spirit and Frontier hear from the most annoyed customers.
So who should you fly the friendly skies with next time? JetBlue, Delta, and Virgin Air score the highest for reliability, comfort, and overall satisfaction.