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Houston Food Bank launches app to better nourish locals in need

Houston Food Bank launches app to better nourish locals in need

Houston Food Bank exterior
The Houston Food Bank is using technology to serve local food-insecure residents.  Photo courtesy of Houston Food Bank

In many ways, it was a perfect storm. Pariveda Solutions, a Dallas-based management consulting firm that specializes in helping its clients maximize performance, reached out to the Houston Food Bank about offering some of its interns for a project. The food bank, long a pioneer and foot soldier in the fight to end food insecurity and hunger for the region's residents, had been considering ways to harness technology to better serve the needs of its clients.

"It was a fantastic opportunity for us," says Casey Ferrell, the Houston Food Bank's director of information technology, about the opportunity. "And we thought an app would be the best thing for the intern team to work on."

Five Pariveda interns worked over the summer on the app, which taps into Amazon Web Services, which the food bank was already using.

"Since the Houston Food Bank was already using AWS, this fit into where they wanted to go," explains Kevin Moorman, principal consultant for Pariveda. "The app uses GPS location services to help connect people who need the food bank's services with the closest location that can help them."

Across the Houston region, more than one million people are food insecure, lacking reliable access to nutritious food. Through its network of more than 1,500 community partners, the Houston Food Bank leads the fight against hunger by providing food assistance across its 18-county coverage area in southeast Texas. The food bank partners with thousands of entities, from soup kitchens to meal sites to shelters. Every year, the Houston Food Bank helps feed 800,000 individuals. There is a lot of need, and there are a lot of sites around the region that can aid people lacking food.

The app, in addition to pinpointing locations that can provide food for those in need, also allows people to make appointments with food bank staff. Currently, those appointments are on a walk-in basis, and clients are seen on a first-come, first-served basis. With the launch of the app earlier this month, Ferrell says the organization has launched a pilot program with its Portwall location to allow clients to make appointments via the app. In the future, they should be able to make appointments at more Houston Food Bank locations.

"We actually did a soft launch back in October," says Ferrell. "And now, we have more than 3,000 downloads and 2,500 monthly users. The app lets them see open times for appointments, as well as contact information for locations."

Ferrell says the feedback from users has been positive. In particular, they enjoy the ability to receive updates about their appointments. But the app also provides for a greater user experience, allowing clients the chance to set things up as it makes sense for them and their daily schedules.

"We've also heard from other food banks who are looking to do something similar," says Ferrell. "So, we're looking forward to sharing our experiences with them."

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